All My Sons Moving And Storage
Reviews and Complaints
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Verified Reviewer | Raleigh, North CarolinaDestroyed my belongings
They offered my $460 as damages. The items will cost over $4000 to replace. Will be heading to court if necessary.....
I warn anyone considering using them to be extremely careful and to reconsider. They destroyed my 75 inch 4k tv, ripped the top off of my wooden desk and broke the leg on my front load washing machine. I filed a claim with them for the destroyed/damaged items, valued at over $4000 to replace, and they offered me a paltry $460 with the comment that they are offering me $250 more than they are legally required to. I can not replace even one of the three items for that amount.
In addition, everything that was not boxed was wrapped in a ridiculous amount of plastic wrap, even plastic storage bins were wrapped in more plastic??? I find it quite ironic that my items which required protection were handled poorly and any items that didn't were wrapped in an excessive amount of wrap. The move took way longer than it should have. I hired three guys and one of the three spent almost the entire time in the back of the truck just wrapping things in plastic.
I highly encourage you to use a different moving company if you can. DO NOT USE ALL MY SONS MOVING AND STORAGE if you do not have to!!!
- No accountability
- Excessive use of supplies
- Unprofessional price gouging by dragging move out damages
Preferred solution: A offer for enough monetary value to replace the destroyed items
User's recommendation: Use ANY ONE else!! Trosa is great.
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Verified Reviewer | Irving, TexasDamage to flooring
In November of 2021 I hired this company to move my furniture. When they were moving furniture in my new house they dropped a heavy filing cabinet on my floor and made a large hole on my floor.
I contacted the company and they were telling me that their movers didn't cause the damage to my floor. I kept contacting them and contacting them and finally they offered me under $200.00 dollars for the damage to my floor.
I told them that I wanted them to repair it but they refused to do so. They also told me that if there was damage caused to my house by them , that it wouldn't be covered , that only if my furniture was damaged.
- Crooks
- Crooks
Preferred solution: Floor repaired
User's recommendation: Don't hire this company at all , because they are crooks.
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Verified Buyer | Greenville, South CarolinaHorrible Service
Arrived late moving me in and out, unprofessional movers and the people who work in the office. The office did not go by the hours they had listed on their website and basically told me to *** about all my concerns.
Cracked my $800 tv and my dresser, my coffee table and picture frames, and more and offered me $300 for my claim after I paid them $3K to move a couch and a couple boxes into a 1 bedroom.
Definitely a scam, I wish I had a time machine. Fortunately I come from a family of lawyers and have been told Im well in my right to sue for a full refund plus for the frustration of turning what should have been an exciting day into a frustrating mess.
- Untrained and careless abusive movers
- Misleading info
- Entire moving experience
Preferred solution: Price reduction
User's recommendation: Pick literally ANYONE else
Deceptive pricing - a scam company people should be made aware
- Overcharged
- Bait and switch unprofessional
Preferred solution: Full refund
User's recommendation: Stay away
They did my dad so dirty.
- Helpers were decent
- Horrible service horrible management horrible owners
Preferred solution: Deliver product or service ordered
User's recommendation: No not use this company
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Verified Reviewer | Bridgeton, MissouriMoney STOLEN...
- Theft
- Upcharges
Preferred solution: I would like my $300 that was stolen and the person that did it to be held accountable for his actions so that no one else has to go through being violated like I was.
User's recommendation: USE ANYONE ELSE
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Verified Reviewer | Memphis, TennesseeHorrible Service and broken item's
- Provide a truck
Preferred solution: Price reduction
User's recommendation: NO NO NO NO NO NO NO - DO NOT USE!!!!!
I tried and tried and tried and........
- Customer care line
- No show day of service and no further communication
Preferred solution: Just want my $100 deposit credited to my Amex card. Also take a serious look at your customer service. It's awful leaving the customer in limbo.
User's recommendation: I wish I could say good things about this company but unfortunately my experience was horrible. Customer service is as bad as it gets.
Service
Preferred solution: Price reduction
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Verified Reviewer | Plainfield, IllinoisDamage
Preferred solution: Let the company propose a solution
WARNING - these are the movers from ***
I wouldn't have believed any moving company could be this bad if I hadn't seen it for myself. They didn't bring a big enough truck, so the large items in my garage which I had described in detail when I booked the move were left out.
They broke off and lost a dining chair arm, and left large gouges and scratches on several other pieces of furniture. Spilled a bottle of red liquid on a light blue comforter, leaving a baseball sized stain which may never come out. Lost nearly all brackets of adjustable bookshelves. Left crushed and torn dryer vent hose in shrubs.
Stole money from my purse, and likely stole a missing watch from my nightstand.
Complained about the size of the load and how long it was taking, threatening to leave washer, dryer, fridge and dining table behind, all of which I listed when hiring the company. The nauseating grand finale to all this was the bowlful of unflushed *** urine and several wads of paper they left in the guest toilet of the new house.
It's too bad the gorillas at the zoo were busy that day, because they would have done a much better job.
User's recommendation: If you enjoy destruction, theft and disrespect, this is the company for you!
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Verified ReviewerAll My sons moving I talked to Kylie her mailbox is full try calling their personal number since 5:30 and it's now 8:27 cannot get a hold of them 8:27 like to change it to Thursday nobody to tell
Preferred solution: Let the company propose a solution
User's recommendation: do not go with them they do not answer the phone
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Verified ReviewerADA discrimination
- Accuse you of things
Preferred solution: Full refund
User's recommendation: I do not recommend this company accusing you of something you didnt do.
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Verified ReviewerDamage to my piano
- Broken and damaged items
- Damage to piano
Preferred solution: I want them to pay for the necessary repairs to the piano.
User's recommendation: Do not use this company of you value your possessions.
Aweful experience moving last week
User's recommendation: Stay away. Go with any other moving company. Bad news. They have 4 managers on duty at all times. Somebodys gotta pay for that!
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I feel your pain. We were initially quoted $987 for our move.
After all was said and done, the bill was $1,800.
The movers were lazy, were smoking pot and were a bit careless with my belongings. Not to mention, they decided to take an hour and 15 minute lunch break without advising me.