I called the company for a next day move of a demo product for a high-profile customer. The telephone rep assured me that it was no problem and they could be here by 8:45am to load up and be at the site by 10:00am.
At 9:00am I called to find out where the movers were and was told that they would show up sometime in the afternoon after they finished with another job. The guy on the phone just kept saying that I should have never been promised a pickup time and there was nothing he could do.
Long story short...they never showed and possibly cost me a large contract with a very high-profile customer.
Product or Service Mentioned: All My Sons Moving And Storage Moving Service.
Reason of review: Poor customer service.
Preferred solution: Don't lie to customers.