Anonymous
map-marker Fort Myers, Florida

DO NOT USE THIS PEOPLE !!!! do your self a favor and stay away from this company, To begin they are very misleading about there pricing was told my move would roughly cost around $450 and they end up

DO NOT USE THIS PEOPLE !!! do your self a favor and stay away from this company, To begin they are very misleading about there pricing was told my move would roughly cost around $450 and they end up changing me over $1,100 , they spend 25 minutes wrapping each cheap items to collect extra time and supply money and they end up damaging the expensive ones, they put a huge hole on one of my dressers and after weeks of going back and forward they offer me $90 bucks to fix it, claiming the insurance pays in a per pound basis, Yes you read that correctly, there insurance pays .60 per pound, like they are transporting potatoes or grain and not furniture. these people are not to be trusted and are by far the worst I have ever use, NEVER AGAIN !!

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Alexis O Bds

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Verified Reviewer

Severe Negligence and Damages Resulting from Recent Move and then pitiful and insulting settlement offer

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To all concerned,

I am writing to share a nightmarish tale that my 67-year-old mother and my 90-year-old grandmother endured during their recent move with All My Sons Moving & Storage / Business Development, LLC. Prepare yourselves, for this is a story of unfathomable incompetence, deceit, and utter disrespect towards my vulnerable family members.

On July 5 (moving day), my mother, a dedicated registered nurse, and my grandmother placed their trust in the company's full-service package, believing it would provide them with the professional packing they needed for a stress-free relocation.

The movers appeared competent initially, as they packed one box with care while my mother and grandmother watched in relief, thinking their cherished belongings were in capable hands. But that trust was shattered as soon as my mother and grandmother left the movers to handle the rest. Unbeknownst to them, the movers saw an opportunity to take advantage of two women who were dealing with immense stress and vulnerability. What followed was a horrifying act of recklessness and carelessness that defies comprehension.

The movers threw everything into boxes with reckless abandon, showing no regard for the fragility or value of the items.

Glassware was piled on top of glassware, precious Waterford Crystal treated with the same indifference as ordinary kitchenware. Delicate and sentimental oil paintings were carelessly thrown in with no protective styrofoam, paper, or bubble wrap to shield them from harm.

Imagine the devastation my mother and grandmother felt when they finally unpacked at their new home, only to find a heart-wrenching scene of shattered glass, broken heirlooms, and damaged artwork and furniture. Their cherished possessions, with decades of sentimental significance, lay in ruins, forever lost to their family's history.

To make matters even worse, the movers exhibited a complete disregard for the promised professional setup in the new apartment. Items were dumped haphazardly, creating chaos and adding insult to injury.

This was not the seamless and stress-free relocation my mother had paid for; it was a nightmare beyond imagination.

Throughout this ordeal, my grandmother, already grappling with health issues and mourning the loss of her husband of 65 years, endured further anguish. The movers' exploitation of their vulnerability compounded her emotional and physical struggles, leaving her feeling betrayed and utterly devastated.

How do you put monetary value on the damage to an original oil painting of my recently deceased grandfather, which held significant sentimental value as it had hung in his law firm for over 50 years, or my grandmother's own original oil paintings, a testament to her artistic talent and exhibited in various art shows in Pittsburgh throughout the years, that was severely damaged with the oil chipped off. What about furniture which held immense sentimental value; an antique desk, which had been my grandfather's law desk for over 50 years, was irreparably damaged during the move. The emotional toll of losing these cherished possessions is immeasurable.

As if the damage inflicted on their possessions wasn't enough, the company's response has been nothing short of callous.

Their settlement offer, an insultingly low amount based on weight alone, is a cruel reminder of their complete lack of empathy and accountability.

Despite my mother's diligent correspondence with the company's representatives, Eric Longhofer, Geoff Brugess, and Leona Maroney, via email, and providing extensive photographic evidence of the devastation, there has been a disturbing lack of urgency and response from their customer care department. All of this has left my mother navigating this distressing situation alone, enduring significant financial setbacks, emotional turmoil, and undue stress.

Now, after all the pain and suffering they have caused, their settlement offer is nothing short of insulting. To reduce the worth of our cherished possessions to mere weight and offer a paltry sum in compensation is a gross understatement of the damages incurred.

The settlement offer, which was received yesterday Geoff Burgess, from All My Sons Business Development, LLC, in response to the severe damages and losses my mother, Michaele Martino, and my grandmother experienced during their recent move, is not only insulting but deeply disappointing, considering the extent of negligence displayed by the company.

Their settlement offer, provided via DocuSign, claims to have significantly increased the offer from their legal liability limits of just $0.60 per pound per item. According to their calculation based on this guideline from the Department of Transportation, they have arrived at a paltry sum of $186.

Let me emphasize that this is an appalling and unacceptable amount, given the scale of the damages and losses they incurred.

They stated that they increased the amount to $708 in light of the concerns we expressed. However, this revised offer still falls woefully short of addressing the true value of the irreparably damaged and missing items, not to mention the emotional distress caused by their incompetence and negligence.

To evaluate our losses based solely on weight is an insult to our intelligence and a dismissive approach to our legitimate grievances. How can they put a value on sentimental family heirlooms, antiques, collector's items, and original artwork by my mother? To reduce these items to mere weight is a gross oversimplification of their worth and significance to our family.

Furthermore, the offer doesnt even address the amount my mom spent on the move itself which was $2776.

We want to make it crystal clear that their settlement offer is entirely unacceptable. We have already invested considerable time, effort, and resources in documenting the damages and engaging in discussions with their representatives. To be presented with such an insulting offer demonstrates a complete lack of accountability and concern for the distress caused to our family.

We refuse to be silenced in the face of such a heartless act.

We will not rest until justice is served, and my mother and grandmother are rightfully compensated for the unspeakable horrors they endured at the hands of All My Sons Moving & Storage / Business Development, LLC.

To all who may consider this company for your moving needs, I implore you to think twice and consider the devastating consequences that my family experienced. We will not stop until we see accountability, and we will not be silenced until our voices are heard.

Sincerely,

Alexis Ottier

View full review
Loss:
$8611
Cons:
  • Incompetent
  • Negligent
  • Callous

Preferred solution: Full refund $2776 of move, plus $5835 in damages claimed plus pain and suffering

User's recommendation: AVOID AT ALL COSTS!

Georgina A Abq

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Verified Reviewer

Signed a document that I never saw on my behalf and damaged my property

Had a transaction with this company, they damaged my property, after laying a claim found out that a document was signed and claimed it was shown to me, a document that I never saw, signature looks nothing close to mine. I filed a claim for a value of $1100 and telling me they can only pay $210 back
View full review
Loss:
$1100
Cons:
  • Bad management and not trust worthy

Preferred solution: A reasonable refund

User's recommendation: Work with this company at your own risk.

Courtney M Cws

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Verified Reviewer

Bad experience

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They sent two men to move me into a three story townhouse from a one bedroom apt. They worked very hard but I dont believe they were given the correct information that I told Scott(?).

They could not get my sofa to the second floor and they could not get my bed to my bedroom. Im sleeping on my mattress!! They did not put my table back together and I had to unwrap at least four pieces of furniture myself. Im not really concerned about the unwrapping but I paid $900 for this move and Im sleeping on a mattress!!!

I also noticed damage to an antique bed that I know they did because we talked about the ONE final that was damaged before I moved. I have tried to call the company. They have not returned my call. I dont want money back I just want my sofa on the second floor and my bed in my bedroom.

Thats all! I know being movers they have moved furniture into other houses that were more difficult than mine. Please do not use this company.

They cant be trusted and there was a major lack of communication. All I wantsofa on second floor and my entire bed in my bedroom!!

Courtney Metz

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Preferred solution: My sofa on the second floor and my entire bed in my bedroom. I would like some kind of discount seeing they ruined an antique bed.

User's recommendation: Do not trust this company!

earl b Wpd

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Verified Buyer
|

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Verified Reviewer

My claim not answered yet. What happened?

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All My Sons Moving And Storage - My claim not answered yet. What happened?
All My Sons Moving And Storage - My claim not answered yet. What happened? - Image 2
All My Sons Moving And Storage - My claim not answered yet. What happened? - Image 3
They folded my mattress and put a permanent crease in it. It was new, now its not the same comfort for sleep or when you sit on it. I filed a claim but no response.
View full review
Loss:
$8000
Pros:
  • Fast and on time
Cons:
  • Careless with nattress

Preferred solution: Replace damaged mattress

User's recommendation: Don’t fold mattress

Kristin M Maf

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Verified Reviewer

These guys will try and extort you!

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AVOID AT ALL COSTS!

We had a binding contract, yet as soon as they had our home packed up in their truck they called asking for more money. They advised they would need to break shipment into two parts and the second shipment would arrive in ~3 weeks.

There was also an additional fee for the second shipment.

Three weeks came and went, and the second shipment did not arrive. We followed up regularly and were told various delivery dates and they kept not delivering our items. After more than THREE MONTHS they did deliver them, and we had to pay a fee for them to complete the shipment.

We reviewed the contract and the the rights and responsibilities document, and they would have needed a new signed agreement BEFORE the truck left the house to change their fee. We requested a refund and they refused.

We filed a complaint with the attorney general's office and as a result, we were able to get a refund of the additional fees paid for the second shipment.

We are not done, however. We are entitled to a per diem fee for each day the shipment was delayed. We have asked counteless times for how to do this and have never received a response. We also have an open insurance claim with them, but if we accept it all matters are considered closed.

We are still working to get the per diem claim completed before we can accept the insurance settlement.

We are going on FIVE MONTHS fighting with these guys. We are beyond frustrated and just want to to be done with them. AVOID! AVOID!

AVOID!

If you do go with them (or any other mover for that matter) read the rights and responsibilities to ensure you know what is acceptable and what is not. These guys knowingly extort monies and it is totally unacceptable.

View full review
Pros:
  • Picked up items on expected date
Cons:
  • Extorted us for money never due
  • Extremely delayed shipment
  • Required payment for delivery when no additional fees were due

Preferred solution: Details for how to claim per diem fee for late delivery and close out insurance claim.

User's recommendation: Do Not Use!

Anonymous
map-marker Indianapolis, Indiana

I did not get good service from them damaged furniture and missing items tried to send damage claim but told it could not be delivered it is late but I have been in the hospital and the won't

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damaged materials and missing items I tried to send claim but it says it cannot be delivered. I have been in the hospital and have to go back... would never recommend them
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User's recommendation: don't use them

Anonymous
map-marker Indianapolis, Indiana

The guys took pictures of damage and said their boss would contact me I emailed them but no answer

damaged furniture and missing items freezer damaged, table leg broken, glass for my nite stands never delivered along with a small trash can full of bathroom supplies.
View full review

User's recommendation: don't use

Jason D Kde

Overcharged, Horrible Management

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All My Sons Moving And Storage - Overcharged, Horrible Management
All My Sons Moving And Storage - Overcharged, Horrible Management - Image 2
All My Sons Moving And Storage - Overcharged, Horrible Management - Image 3
Updated by user Jun 01, 2023

I have contacted All My Sons Corporate and no management has helped me or called me back, they just route me to the local office. Local Office says if you have an issue contact Corporate ....... and around and around we go.

Original review Jun 01, 2023
I am an 18 year active duty Marine and former military dependent, having moved every 3 years since I was born, so you can say I am familiar with moving.
We moved off a military base in preparation of my retirement. We hired All My Sons Moving and Storage based on reviews and quote from the National Corporate office/schedulers.

Everything from the National Corporate office/schedulers were ignored by the local/district management.
Our quote from the National Corporate Office:
1) Supplies $122 ... what we were charged $248 + additional supply charges.
2) Labor starts when we arrive at the house ... what we were charged when the movers showed up to the front gate (not to mention the driver got lost because his GPS messed up). 2 additional hours of labor for them sitting at the gate and getting lost.
3) Labor for lunch ...yep, we were charged for them taking an 1hr lunch break.
4) Fuel Surcharge is 18% of labor cost ...

the labor cost was already messed up so now fuel surcharge is messed up.
5) Driver forgot his tools at the point of origin ... I had to drive back 45 mins so the driver could get his tools.
I have tried to reason and discuss with the local manger ... NOTHING.
I have tried to reach out to the National Corporate office ...

NOTHING!
I have filed a complaint with the Better Business Bureau and contesting the charges with my Credit Card Company.
We received a quote ... the company should honor that quote.
DO NOT CHOOSE THIS COMPANY!
View full review
Loss:
$1300
Cons:
  • Communication
  • Overcharged
  • Management

Preferred solution: Full refund

User's recommendation: DO NOT HIRE All My Sons.

Trynity Xaf

Why do your drivers in Indianapolis (Brooks St,...

Why do your drivers in Indianapolis (Brooks St, zip 46234) block entire driveways with trucks when the driver has an open path to move up a several feet with no restrictions on either side of the road. Are they that lazy? Then why would they move a truck out of the way only to move it back a few minutes later and block my driveway again? Are they just trying to make people angry? It worked. It is a very bad look.
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Anonymous
map-marker Apopka, Florida

Was given one quote then when I called to confirm I was given another with add on I didnit need

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Called to confirm my move and was given a different quite entirely. Was told I needed to use their supplies that I didnt meed and asked them to cancel my request the guy got rude when I asked him to refund my money and hung up on me. I called back and was put on forever hold. No one picked up the phone.
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User's recommendation: do not use them, once you give your deposit the quote changes.

Cesar C Eka

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Verified Reviewer

Over charging and broken equipment

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They promised me 3 people they only sent 2 The truck was broken. It had no working Ramp. Sales manager call the police on me because he build me 500 extra dollars and I refuse to pay so he threatened to hold my stuff unless I paid him. Apparently you would have to go to court in order to get your stuff back. Absolutely the worst moving company ever.
View full review
Loss:
$500
Pros:
  • Showed up on time
Cons:
  • Gonna regret it regret it regret it
  • Yeah

Preferred solution: A refund on my over payment and an apology

User's recommendation: Absolutely do not go there. You will regret it.

Anonymous
map-marker Saint Louis, Missouri

Unreliable, unprofessional and thieves!

I recently booked with all my son's to move us. We paid 100 dollars to secure our spot on Wednesday the 1st of March.

I called them that morning and Casey told me he didn't think he would be able to get me in that day. He would call me back in 15 mins. I never heard back from him. So around 1 I moved my own belongings.

Around 4pm a truck shows up to move all of my things. Totally unacceptable. Who starts their move at 4pm? I have kids and that is not ok.

No call from Casey or nothing. Inwas already moved. Yet they kept the money even though they f

Dropped the ball. Criminal.

100 bucks lost because of incompetency on behalf of the company. Thanks.

This was the 3rd time using them. Never again.

View full review
Melissa B Msg

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Verified Reviewer

Cancelled the day before. I took off from

I booked my move, one month in advance, paid $100 and was contacted the day before that they werent going to be able to help me because they had another big job. Well that completely messed me up and Im paying extra monies at the storage unit because they couldnt get there on time. I find this unacceptable.
View full review
Loss:
$1000

Preferred solution: Full refund

Jared B Wru

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Verified Reviewer
| map-marker Raleigh, North Carolina

Destroyed my belongings

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All My Sons Moving And Storage - Destroyed my belongings
All My Sons Moving And Storage - Destroyed my belongings - Image 2
All My Sons Moving And Storage - Destroyed my belongings - Image 3
Updated by user Aug 09, 2022

They offered my $460 as damages. The items will cost over $4000 to replace. Will be heading to court if necessary.....

Original review Aug 09, 2022
DO NOT USE THIS COMPANY!!! I recently used All My Sons in Raleigh, NC for a move.

I warn anyone considering using them to be extremely careful and to reconsider. They destroyed my 75 inch 4k tv, ripped the top off of my wooden desk and broke the leg on my front load washing machine. I filed a claim with them for the destroyed/damaged items, valued at over $4000 to replace, and they offered me a paltry $460 with the comment that they are offering me $250 more than they are legally required to. I can not replace even one of the three items for that amount.

In addition, everything that was not boxed was wrapped in a ridiculous amount of plastic wrap, even plastic storage bins were wrapped in more plastic??? I find it quite ironic that my items which required protection were handled poorly and any items that didn't were wrapped in an excessive amount of wrap. The move took way longer than it should have. I hired three guys and one of the three spent almost the entire time in the back of the truck just wrapping things in plastic.

I highly encourage you to use a different moving company if you can. DO NOT USE ALL MY SONS MOVING AND STORAGE if you do not have to!!!
View full review
Loss:
$6500
Cons:
  • Excessive use of supplies
  • Unprofessional price gouging by dragging move out damages
  • No accountability

Preferred solution: A offer for enough monetary value to replace the destroyed items

User's recommendation: Use ANY ONE else!! Trosa is great.

Ramon A Hzu

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Verified Reviewer
| map-marker Irving, Texas

Damage to flooring

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In November of 2021 I hired this company to move my furniture. When they were moving furniture in my new house they dropped a heavy filing cabinet on my floor and made a large hole on my floor.

I contacted the company and they were telling me that their movers didn't cause the damage to my floor. I kept contacting them and contacting them and finally they offered me under $200.00 dollars for the damage to my floor.

I told them that I wanted them to repair it but they refused to do so. They also told me that if there was damage caused to my house by them , that it wouldn't be covered , that only if my furniture was damaged.

View full review
Loss:
$1300
Pros:
  • Crooks
Cons:
  • Crooks

Preferred solution: Floor repaired

User's recommendation: Don't hire this company at all , because they are crooks.

About

Summary

All My Sons Moving and Storage is an American moving and storage company. All My Sons Moving is a partner-owned company and it is structured similar in form to a partnership. The company has 38 All My Sons Companies. All My Sons Moving and Storage was formed in 1980 by husband and wife Robert and Vauna Peterson in Ft. Lauderdale, Florida. The company offers such moving services as moving partners, moving insurance, corporate relocation, commercial moving, auto transport and more. All My Sons Moving offers full service moving for customers and businesses locally, across state lines, and even internationally. Its first-rate services include quilt-pad wrapping of the furniture, disassembly and reassembly of the same and the allowance to leave clothing in dressers.

All My Sons Moving And Storage reviews and complaints

All My Sons Moving And Storage is ranked 136 out of 597 in Moving and Storage category

Area Served

USA

Payment Methods

VISA

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