Rebecca C Shy

Bad experience

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I contacted All My Sons moving company in early March to move 2 pieces of furniture. I was told that their calendar was not very busy for the following day, and we arranged the move.

I was charged an initial fee of $100; I don't recall if this fee was non-refundable but it was part of the overall price. They were to meet me at the store at 10 a.m. the following morning, and Allen from AMS called to verify the move.

The morning of the move Allen left me a voicemail to the effect that it would be closer to 11 before they could pick up my furniture. I waited at the store, and sure enough, I received ANOTHER call saying they would be there in 20-30 minutes (by now it's after 11).

At 11:35 they called AGAIN and told me they'd be another 20-30 minutes. At this point I'd lost all confidence in them, and cancelled the move.

Their excuse was that they were short a driver and that a customer before me had asked them to do some additional work. I could have lived with this explanation had they refunded my $100.....but they refused.

Their position was that it was non-refundable, and when I reminded them that they were almost 2 hours past the agreed upon time Allen told me he had work to do and 'would see what he could do'. Of course the charge remains on my credit card.

All My Sons DID NOT complete the work I'd asked them to do (and yes, I did cancel them, but what was I supposed to do?) The only saving grace is that I hadn't paid for the furniture; had I done so that would opened another can of worms

This is the only time a company has failed spectacularly to do something, and refused a refund.

View full review
Loss:
$100
Cons:
  • Are spectacularly unreliable

Preferred solution: Full refund

User's recommendation: Do not use them!!! Two Men and a Truck may be more expensive but they have always showed up within 15 minutes of the agreed upon time.

Nicole s Ucx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Ripped off!!!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
They gave me a verbal estimate of 600-700 to only move apx 12 pieces of furniture. Then when they go to unload at my new home they tell me over $1300. I almost passed out. Complained to main office and they told me it was an estimate! An estimate isnt half its just wrong!. They threatened to hold my property hostage and then incur more fees if i didnt pay!. They are very wrong, unethical and they flat out lie!. They didnt move everything i asked them to. Left an item in the driveway. They didnt take the furniture apart we do and they left it that way. Items in wrong rooms. I was beyond angry.
View full review
Loss:
$175

Preferred solution: Full refund

User's recommendation: Never use them!

Otto B Qsh

Absolutely terrible

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

The only good area in this company seems to be their sales department.

We moved during the coronavirus pandemic, and I am considered high risk, so it was important for us that the movers weak masks.

The sales department promised us (in writing) that his would, of course be the case. They were more expensive than other movers, but their commitment was what won us over.

Of course their commitment was, just like the rest of their service, absolutely worthless.

Not only did the movers show up without masks, they didn't use the ones we provided for them.

On moving day, they arrived hours late and what they estimated to be 3 hours of work, turned into twice as much.

The big mess started, however, when they arrived at our new home.

First, they arrived hour later than agreed upon there too.

It was Friday afternoon and you could clearly see that they were already in their weekends mentally.

First, they made us sign some paperwork before unloading and of course the amount charged was way above the quote we got.

So, they hold your furniture hostage, so you have little choice other than to pay up.

When they finally unloaded the truck, it became very obvious why they made you sign upfront: The pieces which weren't broken beyond repair were scratched or dented.

Not a single piece of furniture made it into the new house without damage.

On top of that, they lost pieces from furniture and therefore weren't able to put a single bed or our fridge back together.

Washer and dryer never made it up the stairs into the laundry room and were just left in the garage. A dresser was left in the kitchen and my 4,000 dollar fridge was scattered in pieces.

As it was getting late and it was obvious that they were nowhere complete with even just moving the furniture into the right room, let alone put it back together, they promised us that someone would come the next day to finish the job and had us sign something again.

It turned out later that the fine print of what they made us sign at 10:00 pm after an exhaustive day confirmed that a walk through was done and the move completed.

Of course, nothing got done the next day, or the day after.

After calling for about a week, they managed to finally get someone onsite to move the washer and dryer and the remaining dresser.

My fridge was still in pieces and so was my fridge.

We called their customer service and got nothing but the runaround treatment.

They didn't even attempt to finish the job.

All this has been 3 months ago, and we are still fighting this company.

It is clear that they have no intention to complete the job or fix the mess they caused.

The only thing they were fast on was to overcharge us.

I guess what one of their movers told us at the end is true: "The moving business is a shady business to begin with, but this company is terrible"

Should have told us that before ruining our property.

View full review
Loss:
$6000
Cons:
  • Broken furniture
  • No calls back
  • Upcharges

Preferred solution: Full refund

User's recommendation: Stay away as far from them as you humanly possibly can. They are fraud. They rip you off and leave you with broken belongings.

Pam B Prd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Overcharged

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Paid 1700 to be moved 2 miles from my home into a storage building took 3 men 9 hours did packing of the boxes myself they were in the garage ready to go on truck . They only had 2 beds, dresser, 2 nightstands, small kitchen tables and 4 chairs, 2 barstools and a desk chair, 2 living room chairs and ottoman, a patio table and chairs. Took advantage of a 66 year old single woman and threatened to leave my last load in the lobby of the storage building if I didnt pay an extra $159 tracked mud all over my bedroom and then charged me to put down plastic. Two of the movers had their pants down to their knees. All around horrible experience
View full review
Cons:
  • Overcharged

Preferred solution: Let the company propose a solution

User's recommendation: Avoid at all costs

Joseph J Gex

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Help others avoid this terrible company

All My Sons Moving And Storage - Help others avoid this terrible company
All My Sons Moving And Storage - Help others avoid this terrible company - Image 2
It took them 5 1/2 hours to move a 1 person, one bedroom apartment. When we arrived at the destination apartment the movers refused to unload my stuff until I settled the bill in full for more than twice what I was quoted. I have a nervous dog around strangers so I had to stay outside during the unload. When I got inside after they left I found they dumped every box regardless of the destination room written on it in the dining room. Boxes crushed, upside down, everything else they could toss in a pile. Not only do they rob you, but they also spit in your face with their terrible service.
View full review

User's recommendation: 10 foot pole

Anonymous
map-marker Springboro, Ohio

Inaccurate quote, added expenses and lack of customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

All my sons at 513-948-**** quoted $447.50 for a one and a half hour move on 8/21/2020. Literally 5 pieces of furniture less than 1 mile delivery.

On 8/26/2020, the movers were very professional and even spotted additional packaging charges that they called to have deleted from the bill.

However, the office insisted that the move had to be charged at two hours. The final cost was $612.18. That was $164.68 more than anticipated. I received no paper work for this and don't even know the name of the franchise, just their number above.

Since the move had been completed by the time I was aware of the additional charges I had no choice.

The mover said I would get a small discount if I gave them a favorable review.

That's buying reviews if you ask me.

I just wanted corporate to know of these underhanded tactics.

I had refrained from giving the company poor reviews because the men who actually moved the furniture were great.

However, I have shared this poor experience on some local neighborhood site when others have asked for recommendations for movers and made it clear that the above number was my contact point.

The corporate website does not offer contact information to lodge a complaint other than a customer service number that could not get me to someone who could hear about this. Seems like they don't want to know.

View full review

User's recommendation: Verify that the particular franchise is reputable

Robert B Seh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Franktown, Colorado

Missing Antique Marble Topped Table with Porcelain Wheels and Missing Gold-rimmed Sherbet/Champagne and White/Red Glasses

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
All My Sons Moving And Storage - Missing Antique Marble Topped Table with Porcelain Wheels and...
All My Sons Moving And Storage - Missing Antique Marble Topped Table with Porcelain... - Image 2
All My Sons Moving And Storage - Missing Antique Marble Topped Table with Porcelain... - Image 3
All My Sons Moving And Storage - Missing Antique Marble Topped Table with Porcelain... - Image 4
On June 1, 2020 at 8:45 am, a crew dispatched from sbrown@***s arrived at my apartment (211 West Oak Street, Apt.1002, Louisville, KY 40203) at 8:45 to pack, load and move the apartment contents to an apartment in Lexington, KY 40509. The truck arrived in Lexington and the crew unloaded my furnishings and departed. Almost immediately, I noticed that my prized, exquisite and valuable marble-topped antique table with porcelain wheels was missing. I subsequently telephoned Steve Brown (my Louisville, KY contact with All My Sons) to make him aware of the problems. He instantly telephoned to say that the truck had been stopped on the interstate and cargo area was searched by video. The table was not there. During the packing stage, I observed that the table had been prepared and removed in two (2) separate actions; first, the marble top was wrapped in blankets; secondly, the exquisitely carved wooden base was wrapped and removed from the apartment. I concluded that the table had been taken to the truck. Only the crew could have known about the location in the truck of the two components. During the two days of unpacking, I noted that one (1) red/white, gold-rimmed wine glass and five (5) sherbet/champagne glasses were missing. Also, one century nightstand was damaged. I am truly pissed.
View full review
Cons:
  • Stolen broken and damaged items

Preferred solution: Recover and/or replace missing items and repair damaged bedside table

User's recommendation: Advise customers of the hazards of shipping valuable cargo without insurance.

Anonymous
map-marker Richmond, Virginia

DISAPPOINTMENT

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have never seen a company more unprofessional than All My Sons Moving. This company quotes false prices and will then tell you that your items will not be released until paid.

Movers showed up without tools we had to drive to new home to get tools to come back so movers could complete work.

Movers stood around for countless minutes knowing that customers pay by the time. We advised movers that bed was going to be a challenge and because of their lack of knowledge and planning they broke our bed frame. We packed and moved all household items and only left seventeen items to be moved by All My sons moving. The cost was over a thousand dollars to move 5.3 miles from Norfolk Ave to Potters Rd.

The claims for the damaged bed frame we supplied all required documents.

Even receipts when purchased and pictures of damage. Claim process was drawn out and only reimbursed a little over a hundred dollars.

View full review

User's recommendation: DO NOT USE

Anonymous
map-marker Franktown, Colorado

Missing and damaged furniture, missing glasses.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
All My Sons Moving And Storage - Missing and damaged furniture, missing glasses.
All My Sons Moving And Storage - Missing and damaged furniture, missing glasses. - Image 2
All My Sons Moving And Storage - Missing and damaged furniture, missing glasses. - Image 3
All My Sons Moving And Storage - Missing and damaged furniture, missing glasses. - Image 4
On June 1, 2020 at 8:45 am, a crew dispatched from sbrown@***s arrived at my apartment (211 West Oak Street, Apt.1002, Louisville, KY 40203) at 8:45 to pack, load and move the apartment contents to an apartment in Lexington, KY 40509. The truck arrived in Lexington and the crew unloaded my furnishings and departed. Almost immediately, I noticed that my prized, exquisite and valuable marble-topped antique table with porcelain wheels was missing. I subsequently telephoned Steve Brown (my Louisville, KY contact with All My Sons) to make him aware of the problems. He instantly telephoned to say that the truck had been stopped on the interstate and cargo area was searched by video. The table was not there. During the packing stage, I observed that the table had been prepared and removed in two (2) separate actions; first, the marble top was wrapped in blankets; secondly, the exquisitely carved wooden base was wrapped and removed from the apartment. I concluded that the table had been taken to the truck. Only the crew could have known about the location in the truck of the two components. During the two days of unpacking, I noted that one (1) red/white, gold-rimmed wine glass and five (5) sherbet/champagne glasses were missing. Also, one century nightstand was damaged. I am truly pissed
View full review
Kate H Rzm
map-marker Attleboro, Massachusetts

WORST. COMPANY. EVER.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
All My Sons Moving And Storage - WORST. COMPANY. EVER.

DANGER. CAUTION. WORST MOVERS. WORST CUSTOMER SERVICE.

This was the worst moving and customer experience. If Facebook allowed businesses to owe customers stars, they would owe me more than 5.

Save yourself $915.93 (including $50 tip). It’s not worth the frustration, headache, empty promises and patronizing you will receive from Mike and/or Dan.

1. Dan (part owner of All My Sons) confirmed my move date the night before and said that the movers will show up sometime between 8-9:30am on Friday and that they would call me before they arrived. I moved from North Attleboro across town to North Attleboro and their offices are in Attleboro. Dan told me that they should be on the earlier side since their office is close to my house. The movers showed up at 9:30 and never called. I have a very anxious dog with a torn ACL and I had to get him out of the house before the movers showed up. Needless to say; that didn't happen. The movers also seemed annoyed that I asked them to go back to their truck so I could get my dog out of the house.

2. It took 3 men 1 hour to take my bed apart. I am 5’4”, 110lbs and I have taken my bed apart and put it together 6 times. Again. It took 3 men, much bigger than me, 1 full hour to take my bed apart. They also didn’t have any of their own tools and had to use the tools from my toolbox. The only things I didn’t take apart was my bed and my dining room table. My bed has 8 nuts you unscrew, and my table has four legs with 2 screws each. Oh, they lost the hardware for my bed as well.

3. They almost left my toolbox at the house. My mother, who was on site, had to tell them to take it with them. She also asked them to take my printer and the movers asked her to put it in her car. This means the toolbox was the last thing they put in the back of their truck and the first thing they had to move to get my other stuff out of the truck. THEY TOOK MY TOOLBOX. We didn’t even realize until my mom went back to my old house to see if it was there.

4. I boxed everything and meticulously labeled every box on all four sides and the top with the rooms they were to go in at the new house. I also disassembled everything and labeled everything not in a box. I moved from a 1 story rental house about 1000 sqft. Everything was pulled out of all the rooms and left in the large main room and all they had to do was put in the truck. It took them two hours and they left a bunch of stuff clearly labeled at my old house. Including a blanket that fell out of the ottoman, they were moving. They left that on the floor at my old house. Mike (part owner of All My Sons), tried blaming my mother (who was on site), for the movers leaving things behind. THE MOVERS ASKED MY MOM TAKE THINGS IN HER CAR. They were clearly not putting anything else in their truck

5. NONE of the things made it to the rooms they were supposed to go in. Most ended up on the kitchen, dining room and porch. All on the first floor. Nothing made it to the basement. Again, I have a very anxious dog with a torn ACL. It was very important for things to at least make it to the right floor, so I didn’t have to keep going up and down the stairs. I guess I didn’t explicitly tell them this after the movers asked me why my dog was limping on 3 legs and after I told them he was anxious. Guess they didn’t really care and was wasting even more time.

6. Things labeled “fragile” were left on its side and with boxes on top of them. My ottoman was left on its side as well. Which normally wouldn’t be a big deal. But both sides open for storage. They actually mentioned to my mom that it wasn’t closing right or something when they were moving it from my old house and they LEFT IT ON ITS SIDE IN MY LIVING ROOM. They buried my dining room table against the sink in the kitchen. And left a giant box in the middle of my porch that was clearly labeled “basement”. Did I mention that NOTHING MADE IT TO THE BASEMENT or any other place it was supposed to go?

7. It took 2 hours to unload my stuff at my new house. The majority of the moving happened between me leaving for my closing in Attleboro and my dad showing up at the house. My new house is in North Attleboro and my parents live in North Attleboro 10 minutes away. I passed my dad heading to the house. If you think about it, it doesn’t take that long when you just dump everything at the entrance of the house anyway, yet they took their sweet time for the first 1.5 hours. The bags with clothes in them had holes in them with clothes spilling out of them. I know this because I had to move them from the first floor to the second floor……all were labeled “bedroom”.

8. I had to call All My Sons 7 times, yes 7 times, the day of the move to find out where my toolbox and the hardware for my bed were. EVERY TIME they said someone would call me back. No one ever did. I started calling at 4:30pm and I finally got my toolbox back at 7:30pm. NO BED HARDWARE. Dan dropped it off and I had my dad wait with me to speak to Dan because I already knew that they would not listen to me. We told him everything that happened and told him how frustrating it was to have someone tell us they would call us back every time and yet….no one ever did. Dan told us that he couldn’t get a hold of his guys after he called them the first time...Dan also told us that he was going to work to find my bed hardware or replace it and investigate refunding me some money for the move. Surprisingly enough, none of that ever happened.

P.S. My nice set of DeWalt Allen wrenches are missing, but I have a random set of metric Allen wrenches now.

9. My bed hardware was never returned, and no one called me (surprise surprise) to tell me that they would reimburse me for the hardware, that they couldn’t find it or even APOLOGIZE for losing it, which meant that we had to go out and get new hardware so I could have a place to sleep.

10. I called again the following Monday, 3 days later, and spoke to Mike. The other owner of All My Sons apparently, who spoke to me like I was incompetent. He asked me who was at the house because it was up to that person to make sure nothing was left behind. He completely ignored all the other terrible experiences I mentioned and even said: “I have to check with the guys about the bed because if you THINK there are only 8 nuts then I don’t know”. If I THINK…no no Mike. I know I’m just a lowly woman but I, in fact, know how to take my bed apart. Mike also tried guilting me by reminding me that Dan brought my toolbox back to me in his personal vehicle on his own time. Really Mike. Because Dan had to take personal time to fix an issue his workers created means I have no right to file a complaint? Woman are smarter now Mike. Liberated even. That sort of underhanded manipulation to play on our emotions and make us feel bad and shut up doesn’t work anymore. He also told me that he would personally call me back. Oddly enough, NO ONE CALLED ME BACK. I had to call them back 6 hours later. Seeing a pattern yet??.

11. I recommended All My Sons to the people who moved out of the house I bought. They used them. I told Dan and Mike this and they didn’t seem to care. I also recommended them to someone else who is moving soon. I will be retracting my recommendation.

12. The previous homeowners were still at the house I moved into when the movers showed up. They told me they saw a mover drop something and it broke apart. I assuming that’s why I had random tax papers out on a coffee table, but I can’t remember what they were in. They also heard a loud crashing noise from the truck when they left and told me that they didn’t look like professional movers. They will be calling All My Sons to tell Dan and Mike what they saw. I’m sure Dan and/or Mike will say “I’ll call you back”.

13. STILL UNRESOLVED. After calling All My Sons back, after Mike personally promised to call me back earlier in the day, I spoke to Dan who told me that he needs to have a meeting with others in the company and speak to the movers because refunding me for this horrible experience is up to several others. Not just him. He told us (my father and I) he was going to speak to the movers that moved me the previous Friday and get back to us. He has now promised to call me back on Wednesday at noon with an answer. I WON’T HOLD MY BREATH DAN.

05/02/2019 UPDATE: Dan did not call me on Wednesday 05/01/2019 as he promised. I received the below cookie cutter response from someone allowed to log in to their Facebook page and then no response. I called their customer care line on 05/01/2019 and spoke to Jessica who said she would call me back the same day, even if she did not speak to Dan or Mike. SHE DID NOT CALL ME BACK. I called her and left a voicemail. I even replied to the Facebook post from All My Sons saying they would personally like to fix the situation, stating I did not get a response from the customer care contact. NOTHING.

05/02/2019 UPDATE: Still no call back from Jessica from customer care. I called Jessica, again, and she said she hadn’t spoken to Mike. She said she was going to speak to Dan. But, apparently, she wrote Mike an email instead and hasn’t heard back. She hung up with me to call them and said she would call me when s he speaks to Mike.

I can call All My Sons and Mike, or Dan will answer every time. They are the only two people who have ever answered the NINE times I’ve called and yet Jessica can’t get a hold of either of them? Either way, customer care can’t a hold of a local branch, which seems like a huge internal issue, but no one seems to care.

I have left a voicemail with Doug Hillman, Customer Care Manager stating that NO ONE has called me back and I have been promised a call back 8 times by Dan/Mike and twice by their customer care. I highly doubt I will ever hear from them but my list of updates are ever growing and I keep the BBB updated.

View full review
Loss:
$916
Cons:
  • Owners
  • Customer service
  • Quality
Reason of review:
Poor customer service

Preferred solution: Full refund

4 comments
Clorissa Ccx

I have been waiting since July 17 for my stuff nobody will call me, and were the phone, or update me on anything. I'm going to take this complaint to Fox 4 investigative team and expose them for the sorry company they are.

Kate H Rzm
reply icon Replying to comment of Clorissa Ccx

File a consumer complaint with Mass Attorney General’s Consumer Advocacy and Response Division: https://www.mass.gov/how-to/file-a-consumer-complaint File a complaint against moving company with Mass DPU: https://www.mass.gov/guides/moving-within-massachusetts Shut them down!

Guest

I just had a horrible experience with them myself where they charged me over 1300 to move a house under 800 sqft and they left half my stuff at the old house! So I still need more movers but now I'm flat broke! I'm so pissed.

Kate H Rzm
reply icon Replying to comment of Guest-1716048

File a consumer complaint with Mass Attorney General’s Consumer Advocacy and Response Division: https://www.mass.gov/how-to/file-a-consumer-complaint File a complaint against moving company with Mass DPU: https://www.mass.gov/guides/moving-within-massachusetts Shut them down!

View more comments (3)
Carol A Irl

Warning Warning! Do not use All My Sons Moving and Storage Las Vegas

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Warning Warning! Do not use All My Sons Moving and Storage Las Vegas
Warning Warning! Do not use All My Sons Moving and Storage Las Vegas - Image 2
BEWARE!!!! This company does not care and they will not pay for damages !!!! I am extremely unhappy with the Las Vegas movers and the Corporate claims department at this Texas based company. Not only were the movers from August 18th 2019 reckless with my $13,000 bedroom set but the crew manager used profanity in describing me when he didn't know I was standing right behind him. Another crew member yelled at me in a threatening way when I tried to ask him to be careful with my belongings. The crew boss and another mover broke a (1&1/4" thick) 6ft by 21" granite slab with a bowed front into 2 pieces. I was reassured it would be taken care of by the claims department.!!!! So Not happening and it has been 4 months. Beware!!!!! They also gouged furniture and knocked off and lost crystal drawer knobs. They will not replace damaged items and the rudeness of 2 of the 3 crew members was unbelievable. I am sorry I did not film them. I sent damage photos and repair ( in this case replacement cost) estimates from 3 granite companies. All My Son's claims customer service reps , Jessica and AB , have refused to make this right .The owner Chris Generale President and CAOhas ignored all my calls. The is lowballing me with $500 shut up offer. That won't even cover the labor let alone . I was asked to remove my previous reviews with the reassurance they would remedy the situation and they have NOT!! I have moved several times in my life and never experienced so much damage and rudeness by a moving company EVER!!! They do not return phone calls, they ignore emails and pass you around from extention to extention when I call. Please see my photos on Nextdoor Google and Yelp. I know have a bedroom set with out a large piece of granite that was in one piece before the poorly trained employees of All My Son's broke it. Read all Social Media site reviews there are thousands of people who have has terrible experiences with damage done to their property.
View full review
Loss:
$3000
Cons:
  • Horrible claims department
  • Damaged items
  • Misleading info
Reason of review:
Poor customer service

Preferred solution: Full refund

Constance M Drd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Broomfield, Colorado

Do not use this company

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I had an estimator come to my house, Ed Huddle. I showed him every single piece of furniture that had to be moved and he counted all of my boxes.

He gave me an estimate of $1,300 but said it was a little high and it shouldn’t take that long. When the move was over, I was presented with a bill of over $2,000! How could your estimator be so far off? He gave me a reasonable quote just to get my business and then he cheated me.

This was only a partial move; the main move has yet to be done. I need my entire business inventory moved and well as five of my employee’s families. There` is NO WAY I will use your company for my future move. Also, the dirty deed of giving me the huge bill fell on the movers, not the estimator.

This was chicken *** You not only treat your customers like crap, but you treat your employees even worse. Ed Huddle should be ashamed of himself. Your company owes me a $700 refund and an apology. I will make it my goal to let the public know what a horrible company All My Sons is.

How can you people sleep at night? Have you no sense of integrity?

This is now a way to do business. You have no ethics.

View full review
Loss:
$700
Pros:
  • Workers were sympathetic and worked hard
Cons:
  • Very poor customer service actually no service
  • Owners
Reason of review:
Pricing issue

Preferred solution: Price reduction

melanie v Ifq

Not packing well the semi truck to even have moved

truck was packed and And a 12' table was hung on the side it came out 6" from the truck and the side wall tore 15' up items are not wrap such as antique player piano O or brand new $4000 Weber grill items just set on top of each other such as old teapot on top of a Box, boxes not closed and sideways so items can spill out. I Was charged for supplies as you can see they left the wrapping and they also left boxes that are still strapped together and 4 large boxes in another picture and there are pictures of items I had to get help to move out to get the picnic table off the side wall and stood up on the side I want them to return and get this taken care of or refund all my money. I called the estimate or and send him the pictures and he said he was very disappointed so he contacted the office in Denver they called me and insisted I had went on lying and requested and estimate to come out which I obviously did not. They had me speak with the general manager Ryan who became so frustrated and rude he said I will call the estimator and look at the pictures and get back with you that was August 16th at 2:32 in the afternoon no word as of yet I re contacted the estimate or and he stated I'm not in the office often so when I'm there I will speak with Ryan to see if he can resolve this I think this is ridiculous for no return calls but it appears that's their MO.
View full review
Loss:
$4000
Pros:
  • Helpers beside the driver
Cons:
  • Damaged property
  • Customer care line
  • Damaged items
Reason of review:
They want me to contact claims but I can't get in the trailer to know what I have to claim

Preferred solution: Come back and empty the trailer And reload to include packing appropriately wrapping very special items and docking so it can be driven down the road

1 comment
Guest

General announcement for people moving that have more a 1 br apartment. ALWAYS request an in home estimate!

They are free and the price is a binding contract. There is an option for a guaranteed price providing the parameters of the move do not change. Eg. If you opt to pack yourself, everything you want moved must be ready when the truck arrives.

It is impossible to get an accurate quote without a visual inspection.

Every home is different. I am not siding with the company here, just providing my advice after I spent 15 years in the industry.

Jack Qip

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Do not use this company

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
As a former emplyee of this company i have seen workers smoke weed on the way to the job site they over charge dont get the qoutes right and treat workers horrible if not part of the so called click in the office and it was just a horrible company to work for
View full review
Reason of review:
Work Experience or Job Application

Preferred solution: Get a whole new team in the office

Allen E Rwo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker South Westside, Florida

Liars and Crooks

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Nov 20, 2019

they sent me a check for $250.00 FINALLY.

Original review Oct 21, 2019
These people will tell you anything you want to hear. they damaged two glass pieces during my move and they told me don't worry we'll take care of getting them fixed. first lie. they don't, Get a letter from their complaint dept. after I had to make numerous calls to get them to repair the broken glass. instead they first offer me a check for $60.00 to cover the damage. I rejected their offer, then they increased it to $250.00 and sent me a form to sign and return which I did. three weeks go by and nothing. In the meantime I called Glass Doctor who repaired the glass at a cost of $371.99. I called the claims department hoping they'd do the right thing but no, they said you agreed to the $250.00 ok, fine. Where is my check? they tell me they never got my signed release. I gave them the date I sent it and they tell me it must have got lost in the mail. Another bald faced lie. my return address was on the envelope so if they didn't get it why didn't i get it back. Learned a lesson to always send letters to shady companies like this certified with a return receipt requested. I called American Express my credit card company who has always withheld payment and did an investigation but they wouldn't do it with a moving company. In Cahoots? Oh well American Express can do without my business in the future. I usually spend at least $20,000.00 a year with them for the last 17 years.
View full review
Loss:
$371
Cons:
  • Very poor customer service actually no service
  • Broken and damaged items
Reason of review:
Damaged or defective

Preferred solution: Full refund